The staff knowledge is also lacking, with guests reporting that the staff is uninformed and unable to provide helpful information or assistance. Interactions with staff have been described as unpleasant and unprofessional. The check-in/check-out experience has been a point of frustration for many travelers, with long wait times and disorganized processes. Guests have also mentioned difficulties in getting assistance or resolving issues during their stay. There are no specific mentions of 24/7 service or airport transfers in the provided text. Overall, the service at this establishment seems to be subpar, with numerous complaints about staff behavior and lack of knowledge. The check-in/check-out experience is also problematic, making it difficult for travelers to have a smooth and enjoyable stay.